By booking service with Rome cab taxi and through this website, you agree to have Read, Understood, and fully Accept All Terms of Service listed below without exception.

CANCELLATION POLICY:

For Transfers, cancellation must be made at least 24 HOURS prior to the Date and Time of Service. 

For Tours, cancellations must be made at least 7 days prior to Date of Service.

TERMS OF SERVICE FOR TRANSFERS

 

 For departure transfers to Rome Fiumicino Airport, you must provide the Terminal Number of your flight departure. We do not guarantee accuracy of service if you do not provide us with your departure Terminal Number. We also accept no responsibility if you provide the incorrect Terminal Number and you are dropped off at the incorrect Terminal.

Please check the following websites that provide Terminal numbers for flight departures: www.adr.it   and www.flightstats.com 

We do not accept reservations by telephone, through concierge, or via your transfer driver. Placing a reservation by any other means other than through our website’s Booking Form places you at risk of your reservation not being properly secured and service not provided.

US, Canada and South America Travelers, pelase be sure you specify your exact arrival day and time into Rome, not your departure date and time from your place of origin.

For example, departures from the US arrive the day after in Rome.  Failure to complete all the required information fields and provide 100% accurate information will result in our inability to provide you with service. 

LAST MINUTE CHANGES in Confirmed Bookings are accommodated based on availability.   Please inform us of the new information via Email, Telephone Call or text message, and include your full name on the reservation and reservation number.

CIVITAVECCHIA PORT TRANSFERS

MEETING POINT for departures from your ship docked at Civitavecchia Cruise Port:

Your driver will meet you right on the pier next to your ship holding a sign with your name in the reservation.

Do NOT take any shuttles or buses away from your ship or leave your ship area. Buses and shuttles will take you outside the Port.

Please ensure your pick-up time from the Cruise Port is scheduled correctly as last-minute changes, especially on the date of the service may not be possible on busy days. 

If you disembark from the ship earlier than the time you scheduled your pick-up, you will be required to wait until your scheduled pick-up time.  Please note that Rome is 1.5 hours away from Civitavecchia, and last-minute pick-up time changes to accommodate early disembarkation is not possible.

FIUMICINO AIRPORT TRANSFERS

 

 

AIRPORT WAITING TIME: 

Your chauffeur will wait at the airport no more than 90 minutes after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour.

We will retain your driver longer 90 minutes only if we are promptly notified of any arrival changes. We can not guarantee extended wait times if we do not hear from you within 1 hour of your flight‘s arrival.

 

EARLY AIRPORT FLIGHT ARRIVALS:

IMPORTANT: If your flight arrives unexpectedly EARLIER than the originally scheduled arrival time you booked with us, you will be required to wait for the originally scheduled pick up time.

Most flights arrive unexpectedly earlier than scheduled without sufficient advance notice to make last minute arrangements as Rome is about 1 hour away.   Last minute availability for unexpected early flight arrivals is also NOT guaranteed

There are cafes available near the Meeting Points where you may enjoy a coffee or pastry while you wait for your driver as most drivers have earlier transfer services already scheduled, and may NOT be able to arrive earlier.

We can only guarantee service for the originally scheduled flight arrival time.

 

LATE FLIGHT ARRIVALS:

If your flight is delayed, cancelled, if you missed your flight, or will be arriving with a different flight and at a different time or different terminal, please CALL US or TEXT MESSAGE US at the number we provide you with updated information immediately. 

Failure to notify us of any delays may result in our inability to provide you with car service. We do not provide service for cancelled flights.

LUGGAGE:

Please specify the exact number of large suitcases and carry-ons in order for us to provide the proper size vehicle for you.

* Standard size suit cases weigh 50 lbs (23 kg) and do not exceed 62 inches (157 cm) when combining length + width + height.

If bringing oversized luggage, clients must advise the company prior to booking services to ensure all luggage will fit into the standard vehicles.

Unless advises otherwise, it will be assumed all luggage will be standard size as indicated above.

If you do NOT specify the exact number of large and small luggage pieces, we will assume you will bring 1 standard size suitcase and 1 carry-on per person and provide a vehicle accordingly.

Failure to provide us with the exact number and size of suitcases and carry-ons will result in our inability to provide you with the correct size vehicle or inability to fit all the luggage inside the vehicle.

 

* Services for up to 3 passengers are issued a sedan-type vehicle.

If you are a 1-3 person party bringing extra luggage that you believe may not fit into a sedan vehicle, please inform us that you require extra luggage space in the Special Request box and you will be upgraded to a minivan for an Extra Fee.  Failure to request a vehicle upgrade to accommodate extra luggage will result in being provided a standard sedan.

* For services of up to 8 passengers issued a minivan, please note that maximum luggage storage capacity is approximately 6 suitcases and 6 carry-ons per vehicle.

If you plan to bring additional luggage, you must request a 2nd vehicle to accommodate the extra luggage.